shop Shipping Policy

YOU WILL NOT RECEIVE ANY PHYSICAL PRODUCT.

Since digital products are delivered instantly, there will be no physical shipment involved.

Once your payment is processed successfully, you will instantly be directed to download your purchases. You will also receive an email with a download link and access instructions to retrieve your digital product. Please make sure to check your spam or junk folder if you do not see the email in your inbox. 

Purchased files can also be downloaded at any time from the My Account page of this website.

If you encounter any issues with accessing or downloading your digital product, please contact digital@west-south.com for assistance. 

ALL WEST | SOUTH PRODUCTS ARE DIGITAL DOWNLOADS.

shop refunds & returns

The ultimate goal is to make sure you're happy with your purchase and get the most out of the strategies provided therein.

However, as the products from West | South are delivered instantly after payment (and as stated on our our Shop Terms, Conditions & Policies page), refunds are not offered for any digital PDF download purchase. It is recommend that you review the product details carefully before making your purchase.

West | South will not issue refunds for any requests. All payments are non-refundable, and you are accountable for the full payment of the product you download, even if it’s not a good fit, or didn’t include what you expected. 

Your understanding and cooperation are truly appreciated!

digital PRODUCT USAGE

By purchasing any Digital Product, you agree that to the fullest extent permitted by law, West | South’s MAXIMUM TOTAL LIABILITY FOR ANY CLAIMS, BREACHES OR DAMAGES BY REASON OF ANY ACT OR OMISSION, INCLUDED BREACH OF CONTRACT AND NEGLIGENCE, SHALL BE LIMITED SOLELY TO THE DOLLAR AMOUNT OF THE PURCHASE PRICE OF THE DIGITAL PRODUCT. YOU AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY LAW, WEST | SOUTH SHALL NOT BE LIABLE FOR ANY CLAIMS FOR PUNITIVE DAMAGES, CONSEQUENTIAL DAMAGES, LOST REVENUES AND/OR REPLACEMENT COSTS. West | South is not responsible for any defective products, services or imperfect resources you purchased, and you waive any right to pursue any claim, demand, or cause of action against West | South for such. You acknowledge and agree that these limitations reflect a fair allocation of risk and that West | South would not offer this Digital Product without these limitations on its liability.
J - LIMITATION OF LIABILITY
Your purchase of any Digital Product shall not be construed to create any association, partnership, joint venture, employee, or agency relationship between you and West | South for any purpose.
H - RELATIONSHIP
West | South retains the ownership of copyright in any and all designs pursuant to federal copyright law (Chapter 17, Section 201-02, of the United States Code.) Any and all work contained within any Digital Product are expressly and solely owned by West | South. By purchasing any Digital Product, you are granted a nontransferable, nonexclusive, royalty-free license of only the designs within the Digital Product purchased with for the specific purpose of the exterior renovation of your residence. Any unauthorized use of the design, such as using the design for purposes other than those specified herein, will result in additional fees and/or royalty payments to West | South. Parties own their respective trademarks and intellectual property used in the normal and separate course of their business and agree not to infringe upon or otherwise use each other’s respective intellectual property except for in the course of providing you with a Digital Product.
G - COPYRIGHT
West | South is not responsible or liable for any permits, governmental approvals, manufacturing defects, acts of God, or delay or action of third parties.
F - RESPONSIBILITY
The design information in any Digital Product is intended for aesthetic intent only and is not to be used for dimensional build or as a specification.
Final approvals by your installers and contractors are required before ordering or installation.
Follow all local and state permit regulations as required.
E - USAGE
The availability of the materials and parts shown within any Digital Product are subject to the current available inventory of potential vendors, and West | South is not responsible for any materials or parts back-ordered or discontinued by any vendor, at any time.
D - AVAILABILITY
The final results of any design within any Digital Product on your home may vary. 

West | South is not responsible for the final results or any implementation of any design on your home.
C - IMPLEMENTATION
Swatches & colors shown in any Digital Product are for organizational purposes only. Actual color of all materials will vary from on-screen or print representation. To confirm your color choices prior to purchase, please view a physical color chip or sample.
B - COLORS & SAMPLES
ALL PRODUCTS FROM WEST-SOUTH ARE DIGITAL PRODUCTS. YOU WILL NOT RECEIVE ANY PHYSICAL PRODUCT.

Purchase of any Digital PDF Download DOES NOT INCLUDE Revisions, Customizations, Renders of any Design on your home, Physical Samples, or Recommendations for Trades in your area. If you need those things, please book a West | South Consultation.
A - WHAT IS NOT INCLUDED

digital product questions?

email for help here

email for answers here

consultation questions?

@westsouthstudio

media + vendors

email an inquiry* here

*Not currently accepting any blog submissions, thank you!

8am - 4pm mountain

MONDAY - FRIDAY

Custom clients will hear from me regularly during their exterior design consultation. 

Everyone will get a prompt response during Office Hours.  

After hours?  I disconnect from my devices to re-charge my brain and body.  I'll be back with your response as soon as I am in the Studio!

office hours + response times:

mailing address: 

924 N Magnolia Ave Suite 202
Unit #5078
Orlando, FL 32803, United States

charlie harris

HANNAH in KENTUCKY

"We got to see and test out all of the different ideas we had spinning in our head to see what really works for our house and are so happy with our finished product!"

SHAARE in florida

"It has been fantastic to have a trusted advisor with the experience to help me make better decisions and avoid mistakes.  It's an incredibly valuable experience."

LESLEY in NORTH CAROLINA

"Don't hesitate!  My only regret is not doing this sooner. If you're even contemplating a remodel, this is the first step."

ANNA in illinois

"This is the best way to see what your house could be through the eyes of someone who understands its potential."

kate in california

"Mel was able to take all the ideas that were swirling in my head and give me something great to work with.  I feel relieved and so excited to be able to move forward!  

KImberly in arizona

"I would recommend this to anyone who is struggling with how to update the exterior of their home. To have a plan so I can move forward with confidence is a relief."

viktoriya podgornaya

let's work together

As the Founder and Lead Designer for West | South, my goal is to help you protect the investment you've made in your home by giving you the best Exterior Design tools out there. 

Ultimately, I want you to feel confident, empowered, and ready to make it happen. 

Renovate with Confidence.
It's really that simple.

Because I know how hard it can be to tackle these big home projects.  And this industry certainly doesn't make it easy to learn!  Which is why I want to share all I know in a clear and quickly understood way, to help make the renovation process as easy and fulfilling for you as it can be.

download your FREE guide

How to make your Renovation a Success

tips + tricks

read the archives →

Seven Things

An (almost) monthly letter from my personal life, sharing all things I'm into and some special things I've found.  Inspiration, Eating, Listening, Reading, Watching, Working and Making - all in one joyful Friday morning missive. 

mike hindle